Drive Revenue with Better Customer Engagement
Our first-of-its-kind, Customer Lifecycle Management (CLM) solution allows B2B software companies to accelerate sales, improve customer experience and reduce churn through customized account management. And do it at scale.Request A Demo
What is Customer Lifecycle Management?
Customer Lifecycle Management (CLM) is the shepherding of software prospects through the account phases of consideration, purchase, onboarding and support.
GOOD customer lifecycle managementâthe kind that boosts revenue and creates loyal, happy usersârequires good human relationships and alignment. Mergeable enables cross-departmental planning, monitoring and implementation of good customer-lifecycle management from the first user, to the first million users (and beyond).
Accelerate POCs with real-time customer-engagement data
What if you could knock a week off a 30-day sales process? Mergeable allows sales teams to monitor exactly when prospects complete proof-of-concept (POC) or trial steps. And it clearly reveals where friction slows the process.type theory
Forecast sales with hard data on prospect activity
What if sales forecasts were no longer subjective? With reliable user data and machine learning, Mergeable instantaneously quantifies an answer to the question: âAre we on track to close by the end of the month?â
Improve onboarding with seamless data sharing
Do your customers answer the same questions twice? With Mergeable, customer requirements, success plans and engagement data are shared by pre- and post-sales teams. This allows for a seamless transition from prospect to customer.Learn More Â»
Predict (and avoid) churn with engagement algorithms
What if you knew exactly which customers were at risk? Mergeableâs algorithms analyze customer-engagement data to accurately predict churn. Plus, it can alert account reps to check in with disengaged customers.adorant
Scale operations with AI monitoring and task automation
What if AI could help you manage more accounts effectively? From pre-sales to customer success, teams customize Mergeable to monitor account activity, analyze customer health and automate time-consuming administrative tasks.Learn More Â»
Empower Your Non-Technical Teams
Mergeable is designed for the non-technical teams in your organization, not just the engineers. With just 20 minutes of guided engineering time, you'll have your product API added, your customerâs uploaded, and integrations with existing tools such as Slack, Salesforce and AWS. After that, you'll never need engineering support again with an information request. Simple, customized dashboards will give your non-technical teams the relevant information and support to do what they do bestâbuild customer relationships.
"Who is doing what and what progress has the prospect made?"
"How do we scale our team to manage more evaluations without dropping the ball?"
"We need a way to codify, map, and automate requirements and the success criteria for our prospects."
"Which evaluations are actually active?"
"Forecasting in near real-time is important and it can't be based solely on subjective feedback from the sales team."
"There needs to be a better, more quantitative way to track success rate, number of evaluations, and churn."
"Predicting churn and understanding the lifecycle of a customer is really important yet a cumbersome process at the moment, requiring multiple integrations"
"We really need to know who is doing what and when, and at the API-level. Clicks arenât nearly as helpful."
"One person manages several accounts, making it difficult to scale and allocate resources. We need a way to automate more of our behaviors to ensure that every account is managed appropriately."
"Our engineering team is consistently asked to query data or build tracking into the product for non-technical teams."
Internal Product Coding
"We need to test our own internal, private APIs."
"Testing new apps, whether you are a PM or in engineering can take time and requires us to write code in line to test the apps."